Good order of steps but some room for improvement
You provided a mostly sensible order of training and onboarding steps, which helped me get used to the software quickly. The way you introduced the calling tools first, followed by database management, made sense because those are the core functions I needed to understand before handling more complex workflows. It was refreshing to see that the automatic updates didn’t interrupt the flow or cause confusion, which shows that you planned the release cycles well. However, I think the onboarding could be improved by tightening the sequence of sessions — for instance, combining some redundant explanations would save time. Also, while telephonic support was generally responsive, sometimes the wait times made it less efficient. I appreciate the clarity in the sign-up and payment processes, which made those bureaucratic steps less painful. Overall, you have a strong foundation, and with minor tweaks, the onboarding could be even smoother. But I want to emphasize that the structure you currently have works well, and I’m comfortable continuing with your product but expect that this feedback will help.