Good order of steps but slow support response
I found the onboarding steps themselves to be organized in a logical and sensible order. Each phase, from software installation to initial database setup, was laid out clearly which helped me understand what was expected before moving ahead. Unfortunately, despite this well-planned sequence, the communication from the support team was sluggish, which caused delays when I needed assistance to move on to the next step. For instance, the dialer setup required some clarifications, but telephonic support had significant wait times and did not always resolve my issues promptly. This made the well-structured process feel frustrating since I was held up waiting for replies rather than progressing smoothly. The automatic updates feature was a positive aspect, as it kept the software current without interrupting my calls workflow. However, due to inadequate communication during onboarding and training phases, the efficiency was much reduced. I would have appreciated more proactive support or clearer guides that anticipated common issues so I could have gotten through without back-and-forth. Invoicing and payment steps were straightforward, but did not compensate for the downtime spent stuck in stages when I needed help. Overall, the good stepwise order was undermined by mediocre assistance and response quality during critical setup periods.