Good ongoing support with setup that feels user-friendly
When I signed up, I wasn’t sure how much of the WFHI software and training setup would be handled once and for all or if it would require regular attention. My expectation was that after initial onboarding, the system would mostly run on autopilot. In practice, the onboarding did cover a lot quickly, getting me through most setup steps without hassle. However, I noticed that ongoing support, especially telephonic assistance, was necessary whenever automatic updates rolled out or when using the dialer tools for complex workflows. This made me realize that while the initial training covered many basics, some continued learning and adjustments were part of the experience. So, this setup probably suits those comfortable with periodic involvement and follow-up, rather than people who want a completely hands-off remote workflow software. For me, that’s fine, but I can see why others might find it a bit more demanding than expected initially.