Good ongoing support, but setup had its bumps
What really stood out to me was the ongoing support — it was responsive and helped clear up several issues I had after initial setup. The telephonic support staff were patient and seemed genuinely interested in helping me get comfortable with the dialer and database features. During the first week, I had a few queries about automatic updates and how they interacted with my existing workflow, and they addressed each one well. That said, the setup itself felt like a bit of a one-off challenge. There were moments I wished there was more detailed guidance or step-by-step tutorials instead of having to learn by trial and error. So while the support post-setup was definitely a highlight, some of the initial configuration was a bit rough around the edges. Payment and invoicing were straightforward and didn't add to the stress, which was good. Overall, it felt like the support and communication made a noticeable positive difference, but I'd recommend having better onboarding docs or walkthroughs to reduce the setup friction for new users looking to get the most from their remote workflow software.