Good ongoing support but better for those okay with some setup effort
From my experience, the support and communication were strong points once I got through the initial onboarding. The sign-up process was relatively smooth, and invoicing was clear, but it did require some questions to support over calls. This ongoing support was helpful rather than just a one-time thing; they were available for follow-ups. However, the initial setup did demand a fair bit of my attention and effort, especially to configure the calling tools and database to fit my needs properly. This makes the system more suitable for users ready to invest time upfront to tailor the software, rather than those expecting a ready-to-use product straight away. Training helped but wasn’t exhaustive, so continued reliance on telephonic assistance was necessary. The automatic updates sometimes added new elements that required further setup. Overall, it’s well suited to people who prefer thorough setup and personalized support, but perhaps not for those wanting a quick plug-and-play solution.