Good onboarding with a few minor glitches
The training provided was helpful in getting me started with the software and understanding how to manage the calling tools and database effectively. I appreciated the clear instructions during onboarding, which made the initial setup feel straightforward. However, I did feel a little hesitant at times because some parts of the training moved quickly, leaving me with some unanswered questions about the automatic updates and how invoicing worked exactly. The telephonic support was friendly and ready to help, but I wish there had been more detailed walkthroughs or examples covering complex scenarios. By the end of the process, I was fairly confident in using most features, though a bit more practice definitely helped cement my understanding. The payment and sign-up stages were smooth and clearly communicated, which reduced anxiety early on. Ultimately, I believe the good aspects of the training and onboarding mostly outweighed a few confusing sections, and I feel prepared enough to continue using the software with occasional support calls when needed.