Good onboarding support but some delays in replies
My experience with the training and onboarding was generally positive because the people involved responded well to my questions at first. They provided useful explanations and guided me through the steps of setting up the software. However, there were times when I asked for help during certain more technical phases, and the replies took longer than expected, which was frustrating. The initial contact was smooth and clear, but as the process progressed, communication lagged occasionally. So both good responsiveness and some delays were part of the experience. Overall, I think the support team wants to help and does so, but they could improve their responsiveness during critical moments of onboarding and training. I appreciate their efforts but would hope for quicker follow-ups in future interactions.