good onboarding pace but ongoing setup needs attention
The training and onboarding felt well-structured for the initial setup, which took a few hours and was quite one-off in its nature. I appreciated how the software guided me through connecting the dialer and database, making it less intimidating than I expected. However, once the basics were established, I found that ongoing adjustments were somewhat frequent, which meant I needed to revisit certain steps more than I'd anticipated. While this isn't necessarily negative—it kept the system flexible—to me it sometimes felt like extra work when I just wanted smooth day-to-day operation. The training resources were good for understanding the core functions, but less so for troubleshooting later on. Overall, I liked the initial clarity and thorough onboarding, but I wish the continuous setup demands were a bit lower so I could spend more time actually using the platform instead of tweaking it. That said, I value their support when I did raise questions.