Good onboarding help, but might need a hand again later
I expected the onboarding to be mostly self-led, which it mostly was, and that aspect worked well enough. The training videos and guides were comprehensive and helped me understand the software’s main features, including database management and dialer setup. However, some parts, especially when configurations changed due to automatic updates, caught me off guard. I found myself needing to reach out to support again, which I had not anticipated. This wasn’t a big issue, but it means I might want to book some extra help or refresher training in the future. So while the initial onboarding covered a lot, the evolving software environment means ongoing assistance might be necessary to stay fully up to speed. Overall, the mixture of independent learning and occasional support worked well, but I wasn’t completely set up for everything after the first round.