Good onboarding flow but some steps felt out of place
My overall view of WFHI's onboarding steps is genuinely mixed. The sign-up and payment parts were straightforward and timely, which made it easy to get started. However, as I progressed to the training modules and then to exploring the calling tools and the database feature, the sequence felt somewhat disjointed. It seemed like I was expected to jump to the dialer without having fully understood the workflow setup, which was frustrating. The automatic updates are a helpful feature, but they arrived at times when I was mid-session in the database, causing some interruptions that made me pause. On the positive side, telephonic support was reachable and polite, although their advice sometimes felt generic rather than tailored. So, while there were positives in the clear invoicing and initial sign-up ease, the actual order of training and software introduction could be tweaked to avoid confusion and make adoption smoother and more intuitive overall.