Good onboarding ease but some info could be clearer
Right from getting started with WFHI's software and training, I found it relatively easy to locate the resources I needed. The onboarding flow led me through key modules like setting up the dialer, integrating the database, and understanding the calling tools. I appreciated the structured layout that helped keep things organized, and the automatic updates ensured I stayed current without extra effort. That said, I occasionally felt the explanations were a bit brief, especially around complex workflow features, requiring me to revisit some sections multiple times. The training videos were accessible but sometimes lacked detail for advanced steps, so I supplemented learning by using support channels. Signing up and handling invoicing was straightforward and transparent, which added to the smooth start. Overall, the ease of navigation combined with timely updates helped me get going, but more thorough onboarding content would help those less familiar with remote workflow software. In balance, the positives outweighed the small negatives, making it a solid choice if you’re willing to explore some details independently alongside the provided training and support.