4 out of 54 of 5Verified purchaseTraining and onboarding
Good onboarding but the support when things went wrong left me wanting
Overall, the training sessions set me up well with the remote workflow software. They addressed most hiccups thoughtfully and encouraged us to try troubleshooting first. However, when I hit a snag with the database syncing incorrectly, the help available was slower than I hoped and a bit vague on immediate fixes. Although the training emphasized problem-solving, real-time assistance on complex issues could be improved. Still, the core onboarding equipped me with solid knowledge to get started and the software's automatic updates ensured I didn't miss changes later on. So the experience was quite positive but I felt a bit let down when urgent support was needed the most.