Good onboarding but some things could be smoother
The training and onboarding process initially seemed a bit rushed, but as days went by, I found myself becoming more comfortable with how the software operated day to day. The interactive parts of the training definitely helped me understand the calling tools and dialer better than I expected at first. What I found interesting was how the automatic updates rolled out without much disruption, though occasionally I wished for more detailed notes on what exactly changed. The database feature fit quite well with my workflow, but sometimes I struggled just a bit with finding exactly the data I needed on the first try. I kept coming back to those little quirks, which made me appreciate the live telephonic support more, because they could guide me through them calmly and informatively. The invoicing and payment process was straightforward enough, so I didn’t have to worry about that. Overall, I like this set-up, just wish the ongoing experience could be slightly smoother in those tiny daily bits, rather than perfect from the start. It’s a positive experience that might get even better with a few small tweaks.