Good onboarding, but some self-navigation needed
The training sessions provided were thorough enough to get me started with the software and its calling tools, and the onboarding process guided me through the initial setup with reasonable clarity. However, I realized quite early on that a significant portion of learning was self-driven, and I had to work out several details about the database features and dialer configurations on my own. While the training covered important fundamentals, it felt less tailored to individual workflows, which meant I had to figure out how everything fit into my specific use case without much direct assistance. If you are someone who is comfortable exploring and troubleshooting independently, this onboarding and training model will likely suit you well. On the other hand, if you prefer more hands-on support and explicit guidance throughout, especially for custom setups, you might find it challenging. Overall, the experience was positive and gave me a solid foundation, though a bit more directed help could have made the learning curve less steep. I would recommend this to users who appreciate working at their own pace but might caution those who need more structured support.