Good onboarding but some confusing labels here and there
When I first signed up, the training materials seemed quite thorough and detailed, which was encouraging. The onboarding sequence was mostly straightforward and guided me through setting up the software and accessing the database features. However, I did find some of the wording used on labels and instructions somewhat confusing—especially around the calling tools and dialer settings. For instance, one section referred to 'call queue management' in a way that wasn't very clear, which made me hesitate about how to proceed with the dialer configuration. The trainers were patient when I asked questions, but some other parts of the materials were just vaguely worded, making it hard to know if I was doing things right. On the other hand, the invoicing and payment process was clearly explained and simple to follow. Overall, the training delivered the basics well, but some terminology could be improved to avoid confusion during those early stages of setup. With some refinements, onboarding could feel more intuitive and less daunting for beginners like me.