Good onboarding but room for error handling
My initial experience with WFHI's training and onboarding was reasonably positive. The modules guided me through the software setup and basic features in a clear manner. That said, when I encountered an issue with the dialer not recognizing some numbers correctly, the onboarding process didn’t quite prepare me for troubleshooting this. I had to pause and look up extra help which took extra time and was a bit frustrating. The support team was friendly and helpful once I reached out, though it took a bit longer to get clear steps to fix that specific problem than I would have liked. On the plus side, the automatic updates seemed to fix certain bugs without any input from me, which was convenient. Overall, I feel the provided training covers most basics well, but could perhaps include more about handling unexpected problems to reduce downtime. The sign-up and payment process was smooth, and I appreciated the straightforward invoicing. It’s generally a solid platform, just needs a bit more robustness when things don’t go as planned.