Good onboarding but ongoing training leaves much to be desired
When I started with WFHI, the initial onboarding process was actually quite clear. I received step-by-step training on how to use the main software features and got familiar with the dialer and database. The initial sign-up and payment steps were smooth and intuitive. However, after the one-off setup, I found the ongoing training and support somewhat lacking. There wasn’t a lot of continual guidance or updated walkthroughs when new automatic software changes occurred. I ended up feeling a bit lost trying to adjust to updates without comprehensive direction. Also, some features in the calling tools weren’t as user-friendly as they could be, requiring a learning curve I wasn’t expecting. The telephonic support was okay but didn’t always provide solutions immediately, which was frustrating. So, the good experience during the initial stages is definitely balanced by the lack of proactive ongoing help. Overall, I feel that while the onboarding was generally fine, the ongoing experience was patchy and could seriously benefit from more regular and structured coaching.