Good onboarding, but needed a bit more clarity on advanced topics
I was generally satisfied with the training and onboarding process, as it covered most of what I expected going in. The initial walkthrough was clear, and the step-by-step guidance helped me get started without too much confusion. However, I found that some of the more advanced functionalities, especially related to automation and dialing tools, were only touched upon briefly and could have used deeper explanation. The trainers were patient and responsive, which helped when I had questions, but I felt like I needed additional support materials to refer back to afterward. The software updates continued smoothly during onboarding, though the impact of these updates on my workflow was not always clearly communicated. Overall, the experience matched my expectations fairly well, but a few gaps in the training content held it back from being excellent.