Good onboarding but more one-time than ongoing setup
When I first signed up with the WFHI training and onboarding, I expected a blend of continuous learning and setup tasks spread over time, since remote workflows usually evolve. What I found was more of a concentrated, one-off setup phase during the initial onboarding, after which ongoing training became more optional and user-driven. The training modules focused on getting the software running quickly, with much of the dialer and database configuration handled in the first couple of sessions. This was helpful because it reduced drawn-out initial setup time. Still, I had imagined ongoing support or recurring guided sessions would be part of the package, especially given the complex workflows many remote teams face. The telephonic support was available if I needed, but it felt reactive rather than proactive regarding updates or changes. Overall, compared to other trainings I've experienced, this one sets you up well initially and trusts you to continue learning independently. If I were telling a friend, I’d say it’s well-suited for those who want to get going with minimal fuss and then figure out the ongoing steps on their own, but perhaps less ideal for people who expect a fully guided training journey throughout their use of the software.