Good onboarding, but missing some detailed guidance
After using the training and onboarding materials for a while, I found it generally easy to find what I needed. The content was logically organized and covered all the core aspects clearly, especially the basics of using the calling tools and database management. However, I did notice that some advanced features were not explained in enough depth. I sometimes had to pause and try to figure stuff out by myself, which was a bit frustrating. It could have been helpful if there were more examples or a FAQ section directly in the training portal. The onboarding flow was smooth overall though, and getting started didn’t take much time. I did appreciate the automatic updates that improved features over time. Though the support was reachable, I rarely needed to call them because the training was mostly helpful. In summary, the onboarding was good but it could benefit from more detailed guidance on the complex functions.