Good onboarding but missing smoother flow on repetition
My experience with the training and onboarding was a bit of a mixed bag. Initially, setting up the remote workflows seemed straightforward enough, but I noticed during the early stages that there was quite a bit of repetition involved in the tutorials, especially around the basics of handling the calling tools. It felt like I kept revisiting the same modules with slight variations, which consumed more time than expected. The waiting periods between training sessions weren’t handled well either; sometimes I had to wait quite a bit before the next step was available, which disrupted my momentum. On the plus side, the automatic updates feature turned out to be very convenient as it routinely improved the software without manual intervention, so I appreciated that part. Also, the database feature matched my workflow needs adequately and helped organize contacts effectively. Overall, while there were definite strengths, the pacing and the repetitive nature of some parts left me wishing for a more streamlined approach. Hopefully, these can be improved to make onboarding faster and less redundant for users like me.