Good onboarding but I’d want some refresher next time
The training and onboarding were definitely useful and gave me a basic understanding of how to work with the software and dialer tools. I liked that they walked me through using the database feature and explained how automatic updates would help keep everything running smoothly. The whole process felt efficient, and I got set up fairly quickly. That said, some parts seemed a bit rushed or too technical, which made me feel like I might get confused if I had to start again from scratch. So while I felt confident by the end of the session, I think I would still want to ask for help next time I use it in a new context or after a longer gap. Overall, it was a positive experience but with room to add a bit more clarity for new users who might not be technically strong. It’s good, just could be better with a follow-up or refresher training for those of us who need it.