Good-natured support but extremely slow billing clearance
The setup of the billing and payment process with WFHI took far too long for my patience. While the support team was polite and cooperative when I called to ask questions during the wait, the delay was frustrating in itself. I had expected quicker invoicing and payment confirmation, yet it seemed to drag on with no clear estimated timeline given. On the plus side, once invoicing finally was done, the payment system itself worked as intended. Unfortunately, these delays meant my workflow remained on hold longer than desirable. I dislike how the length of time wasn’t matched by any immediate benefit in workflow speed or training progress. So while the calm and helpful attitude of support staff was good, it didn’t compensate for the slow pace of billing activation which affected the overall experience negatively.