Good moments, but support response was patchy
In my experience, the support team was helpful in some instances but quite slow in others which got frustrating. There were times when I called and quickly got through to someone friendly who seemed to understand the software’s issues well and provided useful advice. However, at other moments, the response time lagged badly and I felt left waiting or needing to call back multiple times. This inconsistency left me unsure whether the support could be relied on during critical situations. I will give credit that when they did respond, the tone was polite and they tried their best. But overall the patchy responsiveness made me question how dependable the assistance is, especially when quickly resolving software or calling tool problems is key to my daily routine.