Good logical flow suited for organised users, not for everyone
I had some expectations about how the support and communication would go, imagining a pretty straightforward, step-by-step assistance when I first signed up. In reality, the workflow for onboarding, calling tools explanation, and training was mostly organized in a sensible order which matches my more structured approach to getting set up. However, for someone who prefers more hand-holding or less self-navigation, the process might feel a bit fast or confusing in some parts. Telephonic support was easy to reach and made sense logically, but it required you to be proactive in asking the right questions. Invoicing and payment procedures followed a clear path once understood, although again a bit underexplained initially. So I think this setup fits users who like completing things efficiently on their own terms but might not suit anyone expecting very guided or stepwise spoken help across each step.