Good layout but sales and pre-purchase steps felt disjointed
The sign-up and pre-purchase steps with WFHI showed some promise due to clear billing options and an easy initial invoice process. However, the overall sales and pre-purchase journey felt quite fragmented. I found the order of events confusing because some information about the software features arrived at unexpected stages, which made it difficult to grasp the full offering before committing. The telephonic support was available but did not clarify the progression very well. While automatic updates performed fine after signing up, the steps leading up to purchase lacked a sensible flow, causing me frustration and delays in understanding the true scope of the services. In summary, the billing and invoicing were decent, but the poorly organized pre-purchase information affected my confidence in making a decision.