Good labels but some wording felt off
The training and onboarding experience for WFHI was generally smooth, although I found certain labels and terminology confusing. When I first started, it took some time to adjust to the way the instructions were worded in the training modules. For example, some labels for the calling tools didn’t exactly match what I was expecting, which led to a few wrong clicks when I was dialing. However, as I kept going, I got used to how things were named. The database feature made it easier to keep track, and the automatic updates didn’t disrupt anything. Telephonic support was helpful in clarifying some of the confusing text. Eventually, the overall wording made more sense, but it felt like the initial step could’ve been clearer. The onboarding flow was logical, and invoices and payments went smoothly without any issues. So while the language was my sticking point early on, the process worked well enough for me to get up to speed by the end.