Good labeling mostly but some confusing phrasing too
The support and communication experience with the software was mostly positive, though I encountered some inconsistent wording on the interface that got in the way at first. The labels on buttons and sections mostly made sense and helped me navigate through setting up the dialer and database features without much hassle. However, a couple of menu options were not very clear to me at the start, and I had to use telephonic support to clarify their function, which was quite helpful thankfully. The support team spoke clearly and patiently, so I didn’t feel rushed during help calls. On balance, the backend language used was largely user-friendly but could benefit from tightening up the phrasing on some functions to avoid any misunderstandings or hesitation during use.