Good invoicing but sign-up paperwork felt slow
Reflecting back on my experience with WFHI, I found the invoicing process to be quite streamlined and easy to manage. Payments were recorded promptly and getting the invoices was hassle-free. However, the sign-up process involved some waiting periods and repeated steps which felt a bit tedious over time. At first, I underestimated the time it would take to fully activate and start using the software, especially combined with some mandatory telephonic onboarding steps that seemed redundant after a while. The training material was clear, but the sequence of getting trained while handling initial access caused delays. I appreciated the database and dialer features, which after some setup, integrated well into my workflow. Despite the repetition and waiting, the support team was helpful whenever contacted and resolved my queries patiently. Overall, the experience mixed some positive technical aspects with less smooth administrative steps, which made me reflect on the need for smoother initial processes next time.