Good interface but missed some expectations
When I first started the training and onboarding with WFHI’s software, I expected the process to align more closely with the demo I saw before purchase. While the sign-up and invoicing were straightforward and the calling tools generally worked well, parts of the training didn’t quite meet what I anticipated. The training content was solid in theory, but it sometimes felt disconnected from practical day-to-day tasks I needed to handle. Using the database feature worked fine, but some important functions weren’t highlighted enough during onboarding, which slowed me down. Automatic updates were reliable and didn’t interrupt my workflow, which is definitely a plus. Telephonic support was available but felt somewhat generic instead of tailored to my specific issues. I appreciate that the software’s core functionality does what it claims, yet the initial expectations I had didn’t fully match the reality. It gets the job done overall, but balancing the good with the bad is necessary here.