Good intentions, but training left me needing a lot more help
When I first signed up with WFHI, I was hopeful about the onboarding and training to get me started quickly. The training was supposed to be detailed, but I found myself struggling from the first module onward. The initial guidance on setting up the dialer and calling tools was confusing, leading to delays in my workflow. I reached out to telephonic support several times, which was responsive but didn't fully resolve my issues. Invoicing and payment were simpler by comparison, but that didn't help with the core problem of understanding how to use the software effectively. Because of these challenges, I suspect I will need additional help next time I work with something similar, as the current training did not prepare me adequately. The overall experience was frustrating since I expected clearer instructions and a smoother start, but it was quite the opposite from onboarding to daily use.