Good intentions, but took too long to get started
I initially thought the support and communication would make the onboarding process smooth, but that was not the case. It took an unexpectedly long time before I could fully set up the software and start using it effectively. The onboarding support was present but slow; delays in responses made simple queries take far longer to resolve than they should have. On the other hand, the training materials were quite decent and thorough, and I appreciated that aspect. However, the delay in getting the dialer tool configured and operational was a big downside. The software itself seemed fine once running; the database feature aligned well with my workflow. The sign-up and payment process completed without issues, so the bad parts were not total. It was frustrating to spend so much time on what felt like basic setup when I expected a faster ramp-up. In the end, good elements balanced against these delays, but overall I was left wanting more speed earlier on.