Good intentions but too much waiting and repeat steps
I wanted to get started quickly with the software and the sign-up process was okay, nothing special but it worked. The invoicing was on time, which I appreciated. However, the sales and pre-purchase stages involved a lot of repetition that slowed things down more than necessary. Every little step seemed to require a confirmation or call back, even when similar information was already provided. Waiting times to reach telephonic support sometimes stretched longer than I expected, which was frustrating. On the plus side, the software itself seemed to have some useful features like the dialer and the database, and training materials were available to help understand them. Automatic updates were happening regularly, but they occasionally caused confusion until I figured out what had changed. Overall, I felt that the process tried to be thorough but became too slow due to repeated questioning and waiting periods. While some good aspects are present, the friction in sales slowed down the convenience I was hoping for with this product.