Good intentions but the billing was confusing

Good intentions but the billing was confusing

I really hoped that the billing and payments process would be smooth and match what was outlined during sign-up, but honestly, it did not meet my expectations. While I appreciated that the invoicing arrived reliably, the details on the invoice weren't entirely clear to me and seemed to include charges I wasn’t anticipating. I tried contacting support about it, but didn't feel like my concerns were fully addressed or explained well enough. It's possible I misunderstood some parts of the process, but overall, I found the payment side less transparent and more frustrating than I had hoped at the beginning of my experience with WFHI.