Good intentions, but support was lacking confidence
When I signed up with WFHI, I expected a support experience that would build my confidence over time, but unfortunately, it fell short in a few areas. The telephonic support team was polite and tried to help, which I can acknowledge as a positive, but their solutions often felt insufficient or delayed compared to what I anticipated. I expected more proactive updates or clearer guidance during training, but I often found myself uncertain about the software's capabilities and how to best use them. The onboarding flow was somewhat straightforward, but the lack of real-time problem-solving from support led to confusion. Payment and invoicing were handled smoothly, which I appreciate and contrast sharply with my struggles in communication. Overall, while the product itself has promise and some useful features, the support quality left me feeling less confident than I had hoped for throughout my initial weeks of use.