Good intentions but poor handling when things went wrong
I went into the pre-purchase process hopeful because the initial sales discussions seemed friendly and clear. The people involved answered some questions well, which gave me a bit of confidence about how the software might fit my needs. However, when there was a hiccup with my account setup, the way they handled it was frustrating. Responses were slow and sometimes contradictory which made fixing issues take longer than expected. The delay in resolving my concerns overshadowed the otherwise smooth presentation of the service. I appreciated the transparency in pricing and the detailed explanations about what the software includes, but the customer experience when things went wrong left much to be desired. It wasn't a complete failure though; I can see the system working well if the support bottlenecks are addressed better. Overall, a mixed bag that needs improvement in crisis management without losing the initial helpfulness.