Good intentions but handling problems felt uneven
The sales and pre-purchase process started off on a positive note with clear information about the software’s capabilities and training options. I appreciated the warm tone and how the staff seemed genuinely helpful when I initially asked questions. However, when some unexpected issues came up just before signing up, the way the problems were dealt with felt lacking. The communication slowed down noticeably, and responses were not as timely or detailed as I had hoped. While the initial sales experience was promising and conveyed a good understanding of the product, the follow-up when things went wrong did not maintain that standard. This inconsistency left me somewhat hesitant about proceeding. To their credit, they did eventually address some concerns, but the delay and unclear replies meant I couldn’t fully rely on support during a critical decision-making time. So, the process combined good starting points with frustrating shortcomings that I think should be improved going forward.