Good intentions but disappointing support response
My experience with WFHI's telephonic support was a mixture of good service and notable delays that ultimately left me frustrated. When I faced issues with the calling tools not integrating properly with my database, I reached out hoping for quick assistance. The initial contact was polite and helpful, showing readiness to address my concerns. However, in subsequent communications, the resolution process dragged on without clear updates or timelines. This lack of timely follow-up made me doubt the overall efficiency of their support system. While the software itself appeared promising and the automatic updates were seamless, the lack of effective communication during problems diminished its usability for me. Given the importance of responsive support when managing remote workflows, this aspect was a significant letdown. The invoicing and payment process ran smoothly and without issues, which is a positive. But on balance, the slow resolution and patchy communication have made me reconsider ongoing engagement with the platform.