Good intentions but day-to-day issues spoil the experience
I had high hopes after the initial training provided by WFHI, as the content seemed promising and the onboarding looked thorough. Unfortunately, the daily use of the software was disappointing because recurring glitches made consistent work impossible. The dialer sometimes failed to connect calls, and the database interface lagged, which meant I had to restart the program multiple times each day. Though the training was clear and seemed detailed, it did not prepare me for these ongoing technical problems that disrupted my workflow. Telephonic support was available but often limited to troubleshooting basic issues without resolving deeper bugs. On the positive side, I appreciated the automatic updates, which theoretically should enhance function, but they didn't fix the frequent errors in my experience. Overall, this mix of good training and poor daily reliability left me frustrated and questioning whether to continue using the software despite the convenience promised.