Good intent, but missed out on timely support
The software itself seemed promising at first, everything looked fine during sign-up and the initial installation. But when I ran into trouble with the dialer not syncing properly, I found that telephonic support was not as responsive as I needed. At times, calls went unanswered or I was put on hold for longer than expected, which dragged out solving even simple problems. That repeated delay frustrated me the most because I expected quicker help from a paid service like this. I will say the rest of the experience was okay – the database feature worked decently and the billing process was straightforward and clear. Automatic updates rolled out regularly without causing major issues, which was a relief. Still, the crux for me was the support, and the slow response times definitely held back the overall experience. If support were more promptly available, it would have made a big difference to how I felt about the software’s reliability and usefulness. I hope this aspect is improved soon because right now it feels like a key part is missing from the whole package.