Good initial support but some hassle with sales process
I found the sales and pre-purchase interactions to be a bit of a mixed bag. On the one hand, the team was responsive during the initial enquiry phase and answered many of my questions clearly, including details about the software features and the training involved. However, I did find the payment and invoicing process somewhat confusing at times, especially around the order confirmation and follow-up emails. I had to double-check with support several times to ensure everything was in order. Despite these hiccups, the onboarding flow itself was smooth once I got started, and the dialer and calling tools integrated well with my existing setup. I anticipate I may need some help again next time I renew or upgrade, given how some communication was delayed or unclear. That said, the telephonic support was polite and dealt with my queries effectively, so I feel confident I could reach out again and receive assistance. It just wasn’t as seamless as I’d hoped overall.