Good initial info but some things were confusing
Before signing up, the sales material gave me a solid overview of what to expect from WFHI’s software and training, which I appreciated. The sign-up process was straightforward and the invoicing came through as promised, which matched the initial expectations well. However, once I started the product, the calling tools and dialer weren’t as intuitive as I had hoped. The database management promised flexibility, but I found certain features less responsive than described. Training helped somewhat in bridging that gap, though I felt the automatic updates could have been better communicated. Telephonic support was polite but sometimes took longer than expected to resolve issues. Overall, the purchase process and initial onboarding matched the sales pitch, but the ongoing usability had room for improvement. I remain cautiously optimistic about the software’s potential as I continue to adapt to its quirks and newly introduced features.