Good initial impression but some glitches lingered
Overall, my experience with the sales and pre-purchase process was positive, but there were some wobbles along the way that I noticed day to day. The sign-up and invoicing steps were pretty straightforward, which was a relief, and the training helped me understand the software well enough to start using the calling features effectively. However, the dialer sometimes behaved inconsistently, and there were occasions when database syncing felt sluggish which interrupted my workflow. Telephonic support was available and mostly helpful, but the occasional delays meant I had to work around the issues rather than get prompt fixes. I would rate this experience four stars because while most things worked well, these small bugs still affected the flow.