good initial help, ongoing support sometimes lacking
I appreciated the initial assistance offered during setup; the telephonic support was patient and explained how to navigate the software, the dialer, and the database features clearly. Signing up and managing invoicing likewise worked smoothly, which made starting less stressful. However, the support felt quite one-off at times. When I encountered issues later on, especially related to software updates or more complex workflow questions, getting detailed ongoing support was harder and often required multiple calls or emails. This inconsistency was frustrating because I expected help to be more consistent throughout, not just at the beginning. Still, I do recognize that most issues seemed to arise from my specific use case rather than a general service fault. My only small reservation is about how much follow-up support is really provided since some of the setup was simple but continuous usage posed new challenges. Overall, good at first but a more robust ongoing support system would improve the experience.