Good info was there but some gaps too
I started by visiting the support portal, and immediately noticed that the FAQ section was quite comprehensive, which helped me find answers to most of my questions without having to contact anyone. The telephonic support was easy to access, and when I called for more specific queries about using the dialer and setting up the database, the agents were courteous and fairly quick to respond. However, a couple of times I had to wait a few minutes, which wasn’t the best experience but still manageable. The training materials linked on the portal helped me understand the workflow well enough, though I had to replay some parts a couple of times to get everything right. The invoicing and payment systems were straightforward; I got my invoices promptly, and the payment methods worked as expected. A nice touch was the automatic updates, which smoothly improved the software without disrupting my work. So while I appreciated the easy access and mostly helpful support, the waiting occasional pauses and inconsistent depth of responses were mild downsides in an otherwise positive experience.