Good info but waiting times made it less smooth

Good info but waiting times made it less smooth

The overall sales and pre-purchase communication had both positives and negatives. On the positive side, the basic features and steps were repeatedly explained, which made it easier to understand what the software and training offered. However, this repetition sometimes felt excessive and slowed down the pace. I also experienced waiting periods between the stages of sign-up, invoice generation, and getting access to the full suite of tools, which was inconvenient. The calls to support clarified some details but did not speed up the process. While the informative aspect was helpful for clarity, the time delays and repeated explanations were a bit frustrating. This mix of factors is why I consider the process to be balanced but not perfect.