Good info but too much repetition in pre-purchase talks
I found the sales process to be a bit frustrating because it involved a lot of repeated explanations across different calls. On the one hand, the sales team was quite knowledgeable and answered my technical questions in depth, which helped me understand the software's features. However, on the downside, I had to repeat my queries multiple times to different people, and sometimes I felt like I was waiting on hold longer than I expected. The sign-up and invoicing process went smoothly once I decided to purchase, which was a relief after all the back-and-forth. Overall, while the explanations were helpful and thorough, the amount of waiting and repeated information could have been better coordinated. It's a decent experience if you have patience for the back-and-forth, but I wish the sales communication had been more streamlined from the start so I wouldn't have felt stuck in a loop. That’s what kept me from giving full marks.