Good info but still couldn't find it easily
My experience with the WFHI training and onboarding was quite mixed. On the positive side, the training materials provided useful information about the software’s features, including the dialer and database tools. The videos and documents were clear when I found them. However, the big issue for me was locating the exact resources I needed within the portal. The navigation felt confusing and slow. I spent a lot of time searching through different sections trying to understand the payment and invoicing steps, which delayed my progress. Even the calling tools setup wasn’t intuitively placed, making the overall experience frustrating more often than not. The automatic updates were seamless, thankfully, but that did not compensate for the difficulty in finding guidance. While the telephonic support was there, I found it a little inconsistent; sometimes responses were prompt, other times I was left waiting. Overall, the system has good content and useful features, but I felt like it lacked the ease-of-use I expected. It felt like having great ingredients but poor instructions to cook the meal. I appreciate the effort put in, and with improvements in user navigation, it could become much more approachable. But for now, it was a struggle just to get started with confidence.