Good in parts but confusing labeling ruined the flow
I started my experience hopeful because the sign-up and invoicing process was quite clear and straightforward at first. However, when I began using the software regularly, I found myself stuck multiple times because the labels on different buttons and menu items didn’t match what I expected. For example, the dialer was sometimes referred to with different terms, which made it confusing to navigate especially during calls. I remember calling their telephonic support to get clarity, but the explanations were somewhat vague and circular, which only added to my frustration. On the positive side, the database feature worked smoothly and automatic updates didn’t require intervention. The training seemed decent and covered basics well, but without clear labeling in the software itself, it often felt like I was searching blindly for what I needed. The payment and invoicing steps remained consistent and clear, so at least that part worked well. In summary, the good features were overshadowed for me by confusing wording and a lack of clear communication in key areas of the software. It’s disappointing, because with better labels, this could have been a much improved experience for me.