Good if you work independently, not otherwise
The onboarding was laid out in a series of steps, but it didn't always seem logical. The training started with the basic dashboard introduction, which made sense, but then jumped abruptly to using the calling tools before I had fully grasped the database structure. I expected a more scaffolded flow where each part builds on the last. Some features were fine, like the automatic updates that kept my software current without fuss, but the telephonic support felt reactive rather than proactive. For someone used to figuring things out alone, this might suit because you can move at your own pace, skipping parts that don't click immediately. However, for those expecting guided support through each phase, the order might seem frustrating and disjointed. The invoicing and payment process was simple enough not to get in the way, but overall the flow could do with rethinking to better match user needs and skill levels. I wouldn’t recommend it to someone who needs step-by-step assistance but it might work for independent learners.